Three specialized agents that operate as one utility team
Engineering, Regulatory, and Customer Service — each agent is an expert in its domain. Together, they share context and hand off seamlessly, so your utility runs as a connected system.
How the agents work together
A single request flows through all three agents — each contributing its expertise, passing context to the next.
CX Intake
Customer Service Agent captures the request, validates the customer, and creates a structured case with full context.
Engineering First Pass
Engineering Agent pulls asset data, runs analysis, and drafts a preliminary scope — all automatically from the case context.
Regulatory Check
Regulatory Agent reviews compliance requirements, checks precedents, and flags anything that needs attention before approval.
Human Review
Your team reviews AI-prepared outputs, makes decisions, and approves — spending time on judgment, not data gathering.
Cross-agent workflows in action
See how the three agents collaborate on real utility scenarios — from intake to resolution.
New Service Connection
Captures customer request, validates account, creates structured case
Drafts preliminary scope from asset data, estimates costs and timeline
Checks compliance requirements, flags permitting needs
Rate Case / IR Response
Ingests interrogatories, researches precedents, drafts evidence-backed responses
Provides supporting asset data, health scores, and capital plan evidence
Surfaces impact analysis for customer communication
Asset Failure Triage
Receives outage reports, triages severity, routes to operations
Analyzes failure patterns, identifies root cause, recommends remediation
Prepares incident documentation for regulatory reporting
The compound advantage
Faster cycle times
Workflows that took weeks now complete in hours. Each agent eliminates bottlenecks in its domain.
Higher first-pass quality
AI-drafted outputs arrive pre-validated with evidence and citations. Less revision, more confidence.
Defensible outputs
Every analysis includes full audit trails, citations, and data lineage. Ready for regulators and leadership.
More leverage per expert
Your best engineers, analysts, and reps become force multipliers. They spend time on judgment and decisions — not data gathering, formatting, or repetitive research.
Real results from real utilities
See how utilities are using Senpilot's AI agents to transform their operations.
Mid-Size Electric Utility Cuts Engineering Cycle Time by 50x
The Problem
Engineering team spent 6+ weeks per discovery cycle pulling data from disconnected GIS, SCADA, and spreadsheet systems to assess asset health across 12,000+ miles of distribution lines.
The Solution
Deployed Pilot to ingest and normalize data from all existing systems. AI-powered health scoring and capital planning replaced manual analysis.
Results
- Discovery cycles reduced from 6 weeks to under 1 day
- Capital plan accuracy improved by 34%
- Engineering team reallocated 60% of time from data gathering to decision-making
“We went from drowning in spreadsheets to having answers before we finished our coffee.”
— VP of Engineering, Regional Electric Cooperative
Defending a grid modernization program and capital plan on a two-month clock
The Problem
The utility needed to win approval for a new grid modernization program and then submit and defend an annual capital spending plan — all in the span of two months.
The Solution
Pilot built an argument by researching for benchmarks and precedents across jurisdictions, backed by citations. Pilot then gave 25+ subject-matter experts tagged to interrogatories a head start by drafting responses grounded in material already on the record.
Results
- 1,000+ hours saved per month across 20 subject-matter experts
- 300+ interrogatory responses drafted in under 30 minutes
- 20+ inconsistencies with historical proceedings flagged before filing
“It's like having a thousand analysts who have read every filing we've ever made.”
— Director of Regulatory Affairs, 550K-Meter Vertically Integrated Electric Utility
Electric Utility Scales Customer Service Without Scaling Headcount
The Problem
Call center handling 50,000+ monthly contacts was struggling with 12-minute average handle times, high turnover among reps, and inconsistent case documentation.
The Solution
Pilot deployed as real-time assistant — surfacing knowledge during calls, auto-capturing case details, and intelligently routing escalations.
Results
- Average handle time reduced by 40%
- First-call resolution improved from 62% to 89%
- Call volume capacity increased 10x without adding headcount
“Our newest reps now perform like our best veterans from day one.”
— VP of Customer Operations, Southern Electric Utility
See how Senpilot works for you
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